About Us

For over a decade, Liberty Reverse Mortgage (Liberty) has been committed to helping seniors gain financial independence and security through Home Equity Conversion Mortgages (HECMs).

Based in Sacramento, California, Liberty is one of the nation’s largest and most experienced reverse mortgage lenders, focusing exclusively on providing HECM loans to senior clients and wholesale business partners. We have helped change the lives of over 75,000 clients since 2004 while providing education and lending solutions to over 1,000 business partners across the U.S.

Get assistance with the servicing of your current loan.

General Inquiries

If you have questions related to your current reverse mortgage loan, please contact our Servicing department at:

Reverse Mortgage Servicing Department
P.O. Box 40724
Lansing, MI 48901
Phone (866) 654-0200
Borrower.Care@reversedepartment.com

We will provide you with a substantive response to your phone call or mailing, generally within 10 calendar days of receipt. If we require more than 10 calendar days to provide a substantive response to you, we will so advise you within 10 calendar days of receipt.

Requests for information and Notices of Error, including Qualified Written Requests

If you wish to request information or assert an error relating to the servicing of your reverse mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred:

Reverse Mortgage Servicing Department
ATTN: Mailstop AUS-01
P.O. Box 85400
Austin, TX 78708